Victoria

Palliative care organisations

• Palliative Care Victoria. Tel: (03) 9662 9644
• Victorian Paediatric Palliative Care Program, Royal Children’s Hospital
• Palliative Care Australia. Tel: (02) 6232 0700

Carers support

• Carers Victoria
• Siblings Connections (associated with The Compassionate Friends VIC)
• The Compassionate Friends (TCFV): Peer-to-peer support services for individuals (18+ years), who are bereaving a child, sibling, or grandchild Tel: 1800 641 091
• healthdirect : For resources and information on caring for others, respite care, and residential care
  
• My Aged Care: Helpful information for carers Tel: 1800 200 422
• Victorian Government Carer Card Program. Tel: 1800 901 958
• Tandem: Support groups for communities of individuals and organisations who seek better outcomes for Victorian mental health carers
• For young carers: Carers Victoria - Young Carers
• Alfred Health Carer Services

Health services

• My Aged Care services: To arrange an aged care assessment Tel: 1800 200 422
  • Find a provider: If you have already been assessed and are ready to find a suitable local service provider
• Health Complaints Commissioner. Tel: 1300 582 113
• My Aged Care Home Care Packages
• Nurse-On-Call: For immediate, expert health advice from a registered nurse, 24 hours a day, 7 days a week Tel: 1300 60 60 24
• The Department of Health: Public sector residential aged care services
• GP helpline: For after-hours medical advice when you cannot access your usual general practitioner Tel: 1800 022 222
• healthdirect National Health Service Directory

Information and advice

• Palliative Care Advice Service. Tel: 1800 360 000
• Better Health Channel - Services and support
• Carer Gateway
• Infoxchange Service Seeker
• Kids Helpline: Free support and counselling to talk through problems for people aged 5-25 Tel: 1800 55 1800
• Victorian Legal Aid. Tel: 1300 792 387
• Lifeline: For crisis support and suicide prevention Tel: 13 11 14
• MensLine Australia: Free telephone and online counselling service for Australian men Tel: 1300 789 978
• Advance Care Planning Australia: Information on advance care planning
• Office of the Public Advocate, Victoria

Equipment and supplies

• Victorian Aids and Equipment Program
• Payment funds for essential medical equipment (e.g., for a dialysis machine or an oxygen concentrator)

Transport and travel

• Angel Flight Australia: For coordinating free, non-emergency flights and transfers to access specialist medical treatments Tel: 1300 726 567
• Vic Roads Accessible Parking Permits: Use the online directory to find a Municipal Council to apply for disability parking
• National Public Toilet Map
• Victorian Patient Transport Assistance Scheme (VPTAS) (VIC)
• Public transport accessibility information
• Taxi accessibility

Financial assistance

• Centrelink - Services Australia
• Payments and services for caring for someone
• Disability Support Pension
• Health Care Card
• Department of Veterans’ Affairs: Support for those who serve or have served in defence of our nation, and their families
• State Trustees: For help with looking after your financial and legal affairs in times of need and when you pass away Tel: 1300 138 672

Help within your home

• The Commonwealth Government funds a range of services for older Australians. You can find details at the My Aged Care website
• The Australian Government Commonwealth Home Support Programme
• Commonwealth Home Support Programme: If you want to stay in your own home, but need some help with daily tasks, or require entry level care
• Home modification: Better Health Channel provides a checklist for use when considering home modifications.
• Meals on Wheels Victoria
• State Government of Victoria - Making alterations to your home
• The Australian government My Aged Care website: Find out which services are available and how to access them

Complaints process

• Complaintline: For guidance on how to make a complain about health practitioners
• The Australian Government Aged Care Quality and Safety Commission site: For guidance on how to lodge a complaint or raise a concern, with a complaint lodgement form