New South Wales

Palliative care organisations

• Palliative Care NSW. Phone: (02) 8076 5600
• Palliative Care Australia. Phone: (02) 6232 0700

Carers support

• Carers NSW
• The Compassionate Friends NSW: Grieving, Healing, and Growing Tel: 1800 671 621
• healthdirect : For resources and information on caring for others, respite care, and residential care
• My Aged Care: Helpful information for carers Tel: 1800 200 422
• Carers NSW -  Young Carers Hub

Health services

• My Aged Care services: To arrange an aged care assessment Tel: 1800 200 422
  • Find a provider: If you have already been assessed and are ready to find a suitable local service provider
• GP helpline: For after-hours medical advice when you cannot access your usual general practitioner Tel: 1800 022 222
• Health Care Complaints Commission. Tel: 1800 043 159
• NSW Health Service Directory
• healthdirect National Health Service Directory

Information and advice

• Carer Gateway
• Disability Advocacy NSW
• Information on Disability and Education Awareness Services (IDEAS)
• Disability & Aged Information Service Incorporated (DAISI)
• The Disability Trust Tel: 1300 347 224
• Infoxchange Service Seeker
• Kids Helpline: Free support and counselling to talk through problems for people aged 5-25 Tel: 1800 55 1800
• Legal Aid (NSW)
• Lifeline: For crisis support and suicide prevention Tel: 13 11 14
• MensLine Australia: Free telephone and online counselling service for Australian men Tel: 1300 789 978
• Nightingale Program. A free specialist nursing service supporting people living with dementia, their families and care providers. Tel: 1800 100 500
• The Public Guardian: Information on appointing a public official that makes healthcare, lifestyle, and medical decisions for a person who lacks decision-making ability
• Physical Disability Council of NSW
• Advance Care Planning Australia: Information on advance care planning

Equipment and supplies

• Enable NSW - Aids and Equipment Program
• Payment funds for essential medical equipment (e.g., for a dialysis machine or an oxygen concentrator)

Transport and travel

• Angel Flight Australia: For coordinating free, non-emergency flights and transfers to access specialist medical treatments Tel: 1300 726 567.
• Transport and Car Rentals for People with Disabilities in Australia
• Isolated Patients Travel and Accommodation Assistance Scheme (IPTAAS)
• National Public Toilet Map
• New South Wales Taxi Transport Subsidy Scheme (TTSS)
• Patient Transport Service (PTS): For transport to, or from, a health facility without the need of a time-critical emergency ambulance
• Transport NSW Disability parking permits

Financial assistance

• Centrelink - Services Australia
• Payments and services for caring for someone
• Disability Support Pension
• Health Care Card
• Department of Veterans’ Affairs: Support for those who serve or have served in defence of our nation, and their families

Help within your home

• The Commonwealth Government funds a range of services for older Australians. You can find details at the My Aged Care website
• Commonwealth Home Support Programme: If you want to stay in your own home, but need some help with daily tasks, or require entry level care
• Home modification: Better Health Channel provides a checklist for use when considering home modifications
• New South Wales Meals on Wheels
• The Australian government My Aged Care website: Find out which services are available and how to access them

Complaints process

• Complaintline: For guidance on how to make a complain about health practitioners
• The Australian Government Aged Care Quality and Safety Commission site: For guidance on how to lodge a complaint or raise a concern, with a complaint lodgement form

Last updated 17 July 2024